????Ready to go beyond basic customer service and discover how to truly drive customer satisfaction and operational efficiency?

????Join us for a must-attend seminar: “Turning Service Failures into Customer Loyalty” with Ms. Kyoko Fujii, who is an expert in building a career transforming service at Amazon, Cisco, and Mitsubishi.

You’ll Gain

: - Learn how to transform service problems into opportunities that strengthen customer relationships.

- Discover how to use service failures as powerful lessons to improve operations and develop your team.

- Understand how leaders can inspire and motivate staff to foster a culture of effective service recovery.

Seminar Details:

Date: November 24, 2025

Time: 2:00 PM – 5:00 PM

Location: CJCC

—Language: English

Participation Fee (includes light refreshments)

- Member (CJBI, CWEA, YEAC, JAC & JBAC): $20

- Non-Member: $25

> Register Here https://on.cjcc.info/35zza